Privacy Policy

Last Updated: June 2026

At NAU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, subscribe to our newsletter, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction information

• Order history

• Customer support communications

• Device information, including IP address, browser type and operating system

• Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Manage exchanges and order-related requests

• Send shipping and order updates

• Improve your shopping experience

• Personalize our website and services

• Send newsletters and marketing emails (only if you have subscribed)

• Detect fraudulent activity and protect our website

• Comply with legal obligations

Email Marketing

If you subscribe to our newsletter, we may occasionally send you updates about new collections, exclusive launches, special offers and brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences and help us understand how visitors interact with our website.

We may also use cookies for marketing and advertising purposes, including services provided by Shopify and third-party platforms.

You can manage or disable cookies through your browser settings at any time.

Payments

Payments are securely processed through iyzico.

NAU does not store or have access to your complete payment card information.

Sharing Your Information

We only share your information when necessary to operate our business and provide our services.

This may include:

• Shopify

• iyzico

• Shipping providers such as DHL

• Technology, analytics and marketing service providers

• Legal authorities where required by law

We never sell your personal information to third parties.

International Shipping

As we ship worldwide, your information may be shared with shipping providers and service partners located in different countries when necessary to fulfill your order.

If you request a shipping carrier other than our standard shipping service, any additional shipping costs may be your responsibility.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes and maintain our business records.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Request a copy of your personal information

• Withdraw your consent to marketing communications

To exercise any of these rights, please contact us at:

info@themarcocollective.com

Contact

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email
info@themarcocollective.com

Mailing Address
Bağdat Caddesi No:317
Daire 5, Kat 1
Erenköy, Istanbul
Türkiye

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality. The latest version will always be published on this page with the updated effective date.