Refund policy

Refund & Exchange Policy

At NAU, each piece is thoughtfully crafted with exceptional care. Many of our designs feature real preserved leaves finished in 24K gold plating, making every piece naturally unique. Because of this, all sales are considered final.

Returns

We do not accept returns or offer refunds on any purchased items.

As many of our pieces incorporate real botanical elements, slight variations in shape, texture, color, and form are a natural characteristic of the design and should not be considered defects.

Exchanges

We are happy to offer exchanges for eligible in-stock items within 14 days of delivery.

To request an exchange, please contact us at info@themarcocollective.com before sending your item.

Items must be:

  • Unworn and unused

  • In their original packaging

  • In resalable condition

Customers are responsible for all shipping costs related to exchanges.

Exchange Address:

Bağdat Caddesi No:317, Daire 5, Kat 1
Erenköy, Istanbul, Türkiye

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info@themarcocollective.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Claims submitted after 48 hours may not be eligible for replacement.

Order Cancellations

Orders may only be cancelled before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled or modified.

Contact

If you have any questions regarding your order, exchanges, or this policy, please contact us at:

Email: info@themarcocollective.com

We are always happy to assist you.